- PT VFS Indonesia (hereinafter referred to as VFS)
is an outsource partner of the British Consulate General
in Indonesia. In this capacity, VFS receive from Applicants
for a UK Visa the required documents and applicable
fees for further processing. After the visa applications
are assessed by the Visa Section of the British Consulate
General in Jakarta, VFS handles the return of returnable
documents to Applicants, except where the British Consulate
General elects to return such documents directly to
an Applicant.
- VFS do hereby declare that they have no role whatsoever
in the assessment of a visa application, which is the
sole prerogative of the Visa Section of the British
Consulate General in Jakarta. Therefore, VFS will not
in any manner be liable or responsible for any delay
in the processing or rejection of any visa applications,
once the documents have been delivered to the British
Consulate General.
- VFS will take every precaution in handling passports
and documents submitted by applicants. Due to unforeseen
events and circumstances of Force Majeure, Force Majeure
means any event or occurrence which is outside control
of the Party concerned and which is not attributable
to any act or failure to take preventive action by the
Party concerned, but shall not include any industrial
action occurring within VFS or any sub-contractor of
VFS.
- Where the Applicant avails of the Courier Acceptance
Service or Courier Return Service, the Applicant confirms
and is aware that the courier acceptance and delivery
services have been operated by the third party and VFS
do not assure any responsibility or liability for any
deficiency in service on part of the Courier Company
in case a passport or other documents are lost or damaged
in transit.
- VFS shall not be responsible or liable for any consequential
loss or damage that may be caused to the Applicant due
to loss of passport and related documents. It is expressly
understood that when the Applicant or representative
of the Applicant submits the passport and related documents
along with the applicable visa fees, the Applicant has
understood the terms and conditions and details as mentioned
herein. The fees once paid by the Applicant are not
refundable under any circumstances
- All payment must be in cash
- Advertising material may accompany returnable documents
back to the Applicant. If the Applicant does not wish
to receive any advertising material along with passport
and related documents, the Applicant must intimate to
UK VFS in advance. Please note that no advertising material
sent back with the passport and related documents has
the endorsement of the British Government
- No employee of VFS has any right or authority to
change, amend, and amplify the contents mentioned herein
- Dispute of any nature whatsoever, the jurisdiction
will be in Jakarta.
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