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  • Contact Us

    On this page you can find information on:

    Visa Application Centre
    VFS Visa Enquiry Services
    Public holiday closures

    Visa Application Centre

    You should normally apply at the VFS visa application centre in the country in which you are documented as being resident. Please contact VFS if you have any doubts as to where to make your application.

    PT VFS Services Indonesia
    Lt. 22, Zone B
    Plaza Abda
    Jl. Jendral Sudirman Kav 59
    Jakarta - 12190
    Indonesia
    Location Map

    Monday to Friday (except public holidays - see below)

    Passport submission: 08:00 - 12:00 and 13:00 - 15:00
    Passport collection: 08:00 - 12:00 and 13:00 - 16:00


    VFS Visa Enquiry Services

    Telephone enquiries

    If you have any questions or require information about the visa application procedure you can telephone the VFS helpline, using the numbers below. VFS helpline staff provide information in Bahasa Indonesian or English. The service is available from 08:00 - 12:00 and 13:00 - 16:00 Mondays to Fridays (except public holidays).

    Helpline number: + 62 21 5140 1583 or + 62 21 5140 1584 (Calls are charged at local or STD rates depending on your location)

    You can also track your visa application by clicking on the track your application page on this website and follow the instructions. The tracking application service is free.

    Email enquiries
    You can also email VFS free of charge if you have any questions or require information about the visa application procedure. VFS staff are able to answer email enquiries in Bahasa Indonesian and English. VFS will reply to enquiries within 2 working days.

    Email enquiries: info.ukid@vfshelpline.com

    Security

    For security reasons the following items will not be permitted inside the visa application centre or stored in the premises.
    • All battery operated or electronic gadgets such as cameras, audio/video cassettes, compact discs, MP3's, floppies, laptops, or portable music players.
    • All bags such as travel bags, back packs, briefcases, suitcases, leather, jute or cloth bags and zip folders. Only a plastic bag containing your visa application papers would be permitted. o Sealed envelopes or packages.
    • Any inflammable item such as matchboxes, lighters, fuel. o Any sharp objects such as scissors, pen knives or nail filers.
    • Weapon or weapon like objects or explosive material of any kind.

Other items may be prohibited based on security staff discretion.

Please note: The visa application centre is unable to store prohibited items. Applicants should make other arrangements to store their belongings before they enter the visa application centre.

Public holiday closures

The UK Border Agency at the British Embassy and the UK Visa Application Centre in Jakarta will be closed on the following dates:

Date Day Holiday
1 January Friday New Year's Day
26 February Friday Birth of Prophet Muhammad
16 March Tuesday Nyepi
2 April Friday Good Friday
5 April Monday Easter Monday
28 May Friday Waisak & UK Spring Bank holiday
31 May Monday Spring Bank holiday (UK holiday)
17 August Tuesday Independence Day
9 September Thursday Eid-ul-Fitri
10 September Friday Eid-ul-Fitri
13 September Monday Eid-ul-Fitri
17 November Wednesday Eid-ul-Adha
24 December Thursday Christmas Day
27 December Monday Christmas Day
28 December Tuesday Boxing Day
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