Bahasa Indonesia
  Home
  How to Apply
  Visa Information
  Document Checklists
  Schedule an Appointment
  Visa Application Fees
  Contact Us
  Information for Customers with Disabilities
  Guide to Processing Times
  Track Your Application
  Additional Services
  Frequently Asked Questions
  Customer Service
  Appeals & Admin Review
  East Timorese Applicants
   
   
 

  • Complaints

    If you wish to comment on or complain about the level of service you have received at the UK Visa Application Centre, you should contact VFS. We welcome feedback which helps us to focus on where we need to improve. We would like to hear from you if

    You think you were not treated with courtesy and respect ; or

    You have ideas on how we can improve our service ; or

    You were satisfied with the service we provided

    We aim to respond to your complaint within 48 hours in accordance with our service level standards. To help us achieve this please provide as much information as you can, including where possible:

    the visa section where the application was made

    the full name of the applicant

    the applicant's date of birth

    the type of application

    date of application

    any reference number(s)

    name of the VFS attending officer

    Please Write To:
    PT. VFS Services Indonesia
    Attention: Unit Manager
    Lt.22, Zone B, Plaza ABDA
    Jl.Jenderal Sudirman, Kav.59
    Jakarta - 12190. Indonesia.

    Or email us using the Customer Service and Feedback section or the Contact Us section using info.ukid@vfshelpline.com.

© Copyright . All rights reserved.  Disclaimer