VFS operates a call centre to answer your questions about the visa application process.

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

Telephone enquiries

If you have any questions or require information about the visa application procedure you can telephone the VFS helpline, using the numbers below. VFS helpline staff provide information in Bahasa Indonesian and English. The service is available from 08:00 - 12:00 and 13:00 - 16:00 Mondays to Fridays (except public holidays).

Helpline number: + 62 21 5140 1583 (Calls are charged at local or STD rates depending on your location)

You can also track your visa application by clicking on the track your application page on this website and follow the instructions. The tracking application service is free.

Email enquiries

You can also email VFS free of charge if you have any questions or require information about the visa application procedure. VFS staff are able to answer email enquiries in Bahasa Indonesian and English. VFS will reply to enquiries within 2 working days.

Email enquiries: info.ukid@vfshelpline.com