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Disclaimer and Terms and Conditions
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1. |
The Short Messaging Service ('SMS') provided
to visa applicants is to update on current status to the applicant with regards
to visa application process. The information provided by SMS is based on the
information provided by the UK Border Agency at the British Consulate General
in Jakarta, Indonesia. While VFS ensures that information is made available to
the visa applicant promptly and accurately, the visa applicant shall at all
times be responsible for providing and maintaining an SMS text compatible
mobile phone number where VFS can send text messages regarding the status of
the visa application to the visa applicant. The visa applicant is responsible
for ensuring connection to a mobile network capable of receiving the SMS
services. The visa applicant understands that if the visa applicant 's mobile
phone is switched off, disconnected for any reasons or is out of coverage for a
period of 24 hours or more, The visa applicant's mobile network provider may
delete any SMS messages to be received by the visa applicant.
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2. |
The time to deliver the SMS is dependent on several factors such as
upon the traffic on the mobile network and whether the visa applicant mobile
phone is within reach and switched on and cannot therefore be guaranteed by
VFS. VFS is not a mobile network operator and does not guarantee the delivery
of SMS text messages.
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3. |
The visa applicant confirms that the visa applicant has provided
the accurate mobile number for receiving SMS and that the visa applicant is the
owner or its legitimate user, or that the visa applicant has the consent of the
owner or legitimate user, of the mobile phone using for the services. The visa
applicant acknowledges that using another person's mobile phone or providing
inaccurate mobile phone number or unauthorized use of mobile phone number for
receiving the SMS may entail disclosure of visa applicant's confidential
information which disclosure shall be at the sole risk of the visa applicant.
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4. |
The Services, once purchased, will be available to the visa
applicant from the time of application till complete processing of the
application or such other period as VFS may advise via our website located at
http://www.vfs-uk-id.com. VFS reserves the right to withdraw this
service at any time and without notice.
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5. |
The visa applicant must not use (or permit any third party to use)
the SMS service to send any message or communication which is Spam, illegal,
offensive, abusive, indecent, obscene or menacing or causes annoyance,
inconvenience or needless anxiety or infringes the rights of third parties. VFS
reserves the right to withdraw the SMS service to such visa applicant if the
visa applicant is in breach of this paragraph 4. VFS may also withdraw the
services if VFS in its sole discretion apprehends that the SMS service is being
used for such purposes.
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6. |
For operational reasons VFS may vary the technical specification of
the services with or with out notice. In the event of any change to the service
these Terms and Conditions is to be treated as varied accordingly.
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7. |
The visa applicant acknowledges that the SMS services may, at any
time, be adversely affected by problems with the visa applicant mobile phone
network, force majeure events including, without limitation, interference to
the network coverage. VFS is not responsible or liable to the visa applicant
for any loss, damage or expenses incurred directly or indirectly by the visa
applicant as a result of any difficulties experienced by the visa applicant's
mobile phone service provider. Subject to the constraints described within this
paragraph 7, VFS shall carry out the services with reasonable care and skill.
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8. |
If the visa applicant does not receive SMS relating to these services. The visa
applicant should inform VFS through email or helpline numbers.
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9. |
The SMS service delivers the visa application status based on the
information received by VFS from UK Border Agency at the British Consulate
General in Jakarta, Indonesia.
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10. |
To use the services, the visa applicant should refer to the
instructions available on the
http://www.vfs-uk-id.com website. The visa applicant agrees to comply
with all instructions we may give concerning the services, including any
security instructions. We will be entitled to treat any failure by visa
applicant themselves to comply with these instructions as a breach of these
Terms and Conditions, which will entitle us to deny visa applicant access to
the services.
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11. |
The visa applicant is responsible for paying charges for the message
origination. Charges once paid for SMS service will not be refunded under any
circumstances.
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12. |
The visa applicant shall at its sole risk be responsible for taking all
reasonable steps to prevent unauthorized persons gaining access to the
services.
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13. |
While VFS takes every precaution transmission of information to transmit
information. VFS shall not be responsible or liable for any unforeseen events
and circumstances beyond the reasonable control of VFS.
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14. |
VFS may in its sole discretion temporarily suspend the provision of the
services if such provision could materially affect the quality of any
telecommunications service, including the services, provided by VFS.
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15. |
VFS specifically excludes all liability of any kind (including negligence) in
respect of any third party information or other material made available on, or
which can be accessed using SMS text services.
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16. |
This Terms and Conditions are governed by the law of Indonesia and both parties
submit to the exclusive jurisdiction of the courts in Jakarta, Indonesia.
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Data Protection notice
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1. |
Collection of data
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The privacy and protection of personal data is very important to VFS, including
all its other brands and affiliates (hereinafter ''). VFS complies with any
mandatory data protection legislation when collecting and processing personal
data. Whenever you are in the process of applying for SMS service through a
visa application centre we may collect and store (subject to the UK Border
Agency guidelines), as the case may be, the following information: your full
name, your mobile number and email-id, your language preference of SMS, and the
country for which you have applied for a visa for the purposes of processing
your visa application.
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2. |
Disclosure to third parties
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In accordance with all mandatory data protection legislation your data may be
disclosed to third parties processing data on behalf of. In this context your
data may also be transferred abroad. Your data may be disclosed within VFS to
other than the collecting entity. Data may be used by these other VFS entities
to the same extent as the collecting VFS entity is entitled to use it. Your
data is treated as confidential and will not be disclosed to third parties,
save for the purpose of VFS fulfilling its contractual obligations vis-à-vis
you, or if required under mandatory law, particularly if requested by the
competent authorities or for the purpose of enforcing VFS's rights.
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3. |
Use of data
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Collected data will be processed in good faith and will be used in order to
transmit your visa application status via SMS and email. We do not intend to
use your information for any other purpose, except that if you have given
consent, we may use your information for the purposes of sending you related
marketing information (such as airline advertisements), which is normally
included by us when we return your passport to you and/or sent to you by email
if you have given us an email address. Please contact UK Visa Application
Center, 22nd Floor Zone B, Plaza ASIA, Jl. Jend. Sudirman Kav. 59, Jakarta.
Your information is held by us in the computer server(s) located in UK, London
and India, Mumbai. It will also be accessed and held by our affiliates
currently based in India. |
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